What is quality?

Quality
Quality has a lot of definitions. But some famous definitions are


1.It is not the “goodness” or “elegance” but “conformance to requirements".
(Crosby)

2.Fitness for use.
(Juran)

2 comments:

  1. An we say Quality is some characteristic?

    ReplyDelete
  2. You can say the one...but quality is customer satisfaction.

    ReplyDelete

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