What are changing views about quality in past and present ?

Quality in past vs quality in present

Quality in past:
  • Quality is the responsibility of blue collar workers and direct labor employees working on the product
  • Quality defects should be hidden from the customers and management
  • Quality problem lead to blame, faulty justifications and excuses
  • Increased quality will increase project cost
  • Quality is internally focused

Quality in present:
  • Quality is everyone's responsibility, including white-collar workers
  • Defects should be highlighted and brought to the surface for corrective action
  • Quality problems lead to co-operative solutions
  • Improved quality saves money and increases business
  • Quality is customer focused

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