what is the objective evidence?

Qualitative or quantitative information, records, or statements of facts pertaining to the quality of an item or service or to the existence and implementation of a quality system element, which is based on observation, measurement or test and which can be verified.

  • Information, records, or statements of facts – must be based on evidence
  • Observation, measurement, or test which can be verified – again, must be based on tangible evidence.
  • Objective evidence may be obtained from an interview, but it must be substantiated by concurrence from one or more other people or by some kind of documentation.

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